News

India Today on MSN1d
Klarna replaced some human workers with AI in 2024, now it is going back to humans because of work issues
Klarna is rethinking its strategy after relying heavily on Artificial Intelligence (AI) to manage customer service. In a ...
Klarna is hiring humans again as AI replacements offer "lower quality" output
Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...
Klarna changes its AI tune and again recruits humans for customer service
Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...
The Daily Star23h
AI-first company now rehiring human staff after quality drop
Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...
AOL3d
As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver
The apparent turnaround comes after years in which Klarna touted its all-in-on-AI strategy. A year ago, Klarna said that its chatbot, powered by OpenAI, does the work of 700 human agents and does ...