"You'll have to wait." "It's our policy." "We can't do that." "We're kinda busy right now." We all know the familiar sounds of bad or mediocre service about to happen. We cringe and suddenly feel the ...

Success in business depends on identifying what your target customers need or want and creating a total package of benefits that meets these needs in a superior fashion to your competitors' offerings.

Whether you are an international corporation or a one-man sole proprietorship, customer service is an integral component to business success. Customer service starts with the first interaction with a ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

When a best man’s Zappos delivery was sent to the wrong location, it looked like he was going to have to turn up at the wedding barefoot. Although it wasn’t Zappos’s fault, they solved his problem as ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Here is the story of how one utility provided us good, then better, then ultimately the best customer service. My family moved last month, a challenging undertaking in the best of times and a whole ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Want to get good service from a bad airline? Use your "pleases" and "thank yous" – and don't expect too much. That's the consensus of travelers, experts and insiders who have worked for these airlines ...

Here are all the thumbs up shout outs for this week: 1. Juanita Howard: After breaking down at Bunnings Hervey Bay on Thursday afternoon in our work vehicle, we weren't sure where we could get someone ...

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