Orbitype.com Launches Orbitype Intelligence, a Chat-Based Control Layer for AI Agent Environments

Orbitype Intelligence supports the creation and orchestration of complete AI agent environments through chat, including: This ...
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2026 may be the year of human and AI agent collaboration

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

The age of human and agent collaboration has begun

The age of human plus agent collaboration isn’t on the horizon. It’s already here, and it will shape the next chapter of how ...

AI Contact Center AI Drives a New Era of Customer Service with Virtual Agents and Intelligent Automation

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

AI Agents Fail Without Human Oversight, Here’s Why

Enterprises everywhere are investing heavily in AI agents with the hope of gaining efficiency, reducing cycle times, and ...
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A common language to describe and assess human–agent teams

Understanding how humans and AI or robotic agents can work together effectively requires a shared foundation for experimentation. A University of Michigan-led team developed a new taxonomy to serve as ...
Digital Journal

2026 predictions: Hybrid human-agent teams and the death of the billable hour

Chatbots are seen as one of the greatest annoyances - Copyright AFP OLIVIER MORIN Chatbots are seen as one of the greatest annoyances - Copyright AFP OLIVIER MORIN AI ...
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AI Agents Reshape Work: Human Skills Must Evolve

Agentic AI is the next wave of artificial intelligence where agents can autonomously complete multi-step tasks to achieve a defined goal. Unlike traditional AI, which relies on a predefined set of ...