The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.

Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most ...

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, a leader in video-based human insight, announced the availability of pre-configured templates in conjunction with Atlassian for fast customer-led product ...

Zapier reports that integrating humans into AI workflows (HITL) ensures oversight, addresses ambiguity, and enhances decision ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...