Citing low profit margins, IBM has sold its customer care outsourcing business to Synnex for US$505 million, the companies said Tuesday. Synnex will combine the IBM business with its wholly owned ...

IBM and LivePerson have teamed up on what the companies are describing as an “out-of-the-box integration of bots and AI with human agents” that combines the talents of IBM’s Watson Virtual Agent ...

The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

Sept 10 (Reuters) - Hardware distributor Synnex Corp will acquire IBM Corp's worldwide customer care business process outsourcing operations for $505 million. Shares in Synnex, which said it expects ...

(Reuters) - IBM said on Tuesday it will sell its customer-care outsourcing business to Synnex Corp for $505 million. Synnex will pay $430 million in cash and $75 million in company stock, giving IBM a ...

IBM Global Services will work with CRM vendor TeleTech to manage Nextel's six customer relationship centers, which employ 4,500 professionals. The transition will take place during the first quarter ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

This video is part 2 of a 3 part series which shows how the IBM Connections Suite delivers real business value today by: optimizing your workforce, improving customer care processes, and accelerating ...

IBM Global Services inked its first blockbuster deal of 2002 with Nextel Communications for CRM consulting and implementation services worth $1.2 billion over eight years. The contract, the first IBM ...