Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

In a fiercely competitive financial landscape, financial services institutions (FSIs) are increasingly recognizing that customer experience (CX) is their most critical differentiator. As Deloitte ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Customers' expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey.

Getting customers is the first step in running a successful business. Keeping happy customers is the priority when building a company with longevity and scalability. Effective communication from ...

Starting a customer services business typically involves conducting market research, writing a comprehensive business plan, hiring staff to handle customer needs and marketing your services. Effective ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Customer service has changed. Thirty years ago, for example, service was personal and familiar and when issues ...

In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis, ...