Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

A longer version of this article previously appeared on contentful.com. The digital world moves fast. To stay competitive, companies need a proactive approach to digital customer experience (DCX) ...

Customer experience has become the heart of success for banks and financial institutions. Your customers want fast, secure, and seamless ways to manage their finances. Meeting these expectations ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Our world is becoming more digital by the day. The field of ...

CMO discusses marketing's evolving role, innovative strategies for enhancing customer experience and the importance of ...

Regardless of your area of business, certain skills are adaptable across every practice. Emotional intelligence and problem-solving skills focused on creating a positive customer experience are ...

Each interaction between citizens and the federal government is an opportunity to build trust through positive experiences, a core priority in the President’s Management Agenda. Meanwhile, agencies ...

Most retailers experienced slower growth in 2023 compared to 2022. This is the case for luxury brands as well as markets including the U.K. Fewer people are going to shops, and even those who do are ...

In today’s competitive market, customer experience (CX) is the defining factor between business success and failure. A great product or service is not enough—customers expect personalized, seamless, ...

Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration, Customs and Border Protection and more. With its ...

SAN JOSE, Calif.--(BUSINESS WIRE)--QualityKiosk Technologies, a global leader in digital assurance and reliability engineering solutions, is announcing its partnership with rapidly growing DevRev, a ...

InsuranceDekho, part of the CarDekho Group, in an attempt to expand its technology capabilities by acquiring AI SaaS startup ...