SAN MATEO, Calif., Aug. 03, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ: FRSH) today announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, ...

Centralized CX operations. Freshdesk Command Center unifies multi-channel customer interactions in one workspace. Industry-specific AI automation. Vertical AI Agents automate repetitive tasks for ...

Freshworks’ Cost of Complexity Report found that common software-induced challenges encountered by customer service agents include uncustomizable workflows (42%) and too many tools to toggle between ...

Big Bus Tours is using Freshworks technology to handle a growing volume of customer service requests. Ollie Wildeman, VP Customer at Big Bus Tours, explained to diginomica at Refresh 2024 in London ...

Reimagine customer support with AI. Customers today want seamless, unified support across all channels but often encounter fragmented service and overwhelmed agents. Customer service leaders are ...

Customer service and support software company Freshworks Inc. delivered impressive fourth-quarter financial results today, attributing the strong performance to its adoption of new artificial ...

SAN MATEO, Calif., Jan. 03, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) has announced that its customer Monos, a high-end online luggage retailer, has completed a digital transformation of ...

There’s a revolution happening in the customer service industry and generative AI is at the heart of this transformation. Luckily for support agents around the world, Freshworks has been leading by ...

Shares in Freshworks Inc. rose more than 5% in late trading today after the customer service and support software firm impressed investors with revenue and earnings beats in its fiscal second quarter.

Agents get complete context across conversations, instant AI assistance, and the clarity to serve customers faster and more personally than ever. Freshworks’ Cost of Complexity Report found that ...