Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...
REDMOND, Wash., and SAN FRANCISCO — Jan. 23, 2020 — Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...
Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity SAN FRANCISCO--(BUSINESS ...
At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...