The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

Human resources departments serve the needs of external customers and internal customers. The external customer base consists of applicants, former employees, employer groups and, suppliers and ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Claims surfaced on dark web forums alleging access to Kraken’s internal support systems is being sold, though no evidence has ...

If you aim for your employees to provide a superior external customer service experience, you'll do well to ensure that employees' own internal customer service issues are handled efficiently and ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

An internal customer is defined as a unit within the university's financial structure. Rates for goods and services provided to internal customers (also known as Internal Sales Activities or ISAs) ...

When it comes to delivering high-quality, customer-focused service, fleet managers many times feel they are being pulled in all directions. And it’s no wonder, because internal customers—owners, ...

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...