Another tech firm is jumping on the AI bandwagon, with Salesforce announcing that it would incorporate its own iteration of ChatGPT into its customer relationship management (CRM) software. The ...

As your business begins to grow, implementing a customer relationship management (CRM) system can help you keep client details in order. When most business owners decide to implement a CRM system, ...

Customer relations are the lifeblood of any successful business. And as a business grows in scale, it can become increasingly difficult to manage company-client relationships. That’s why more and more ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

As AI reshapes sales processes, companies are reevaluating the tools that underpin their quotes, pricing, and contracts. A new class of CPQ platforms is leading the shift from complexity to clarity.

Our team of writers and researchers review CRM software by rating each product against the key features businesses care about: ease of use; value for money; the ability to scale, plus the depth of ...

Customer relationship management (CRM) programs have a bad reputation for being overly technical, burdensome to implement, and a chore to use. This can certainly be true of some services, especially ...