I’m back from maternity leave, so you’ll be hearing more regularly from me…. ….So, to continue my series on customer service – its value, the challenges in ...

Thrive supports thousands of SMB and mid-market customers across multiple industries, managing their IT environments and ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

Last year I wrote an article questioning whether we should be using the term "customer technology" instead of "marketing technology." Frans Riemersma of Martech Tribe and the co-creator of the current ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

Earlier this month, Uber cut about 10 percent of its customer support team as part of a broader effort to “simplify operations, strengthen in-person collaboration, and continue to embrace AI,” a ...

Technology, the bedrock of this evolution, has spurred a revolution in customer expectations, compelling organisations to elevate their service standards. By capitalising on technology, businesses can ...

Gen Z demands instant, effective customer service — no holds, no useless bots. Multimodal AI-powered support enables seamless, channel-hopping conversations without friction. Future-ready businesses ...

Customer service is at the heart of every brand. Consumers expect it, and restaurants strive to create the best experience possible for their customers. Creating a positive customer experience ...

As our industry continues to grow, one of the most exciting prospects to me is the ability of clearing firms to step into a more prominent role in helping clients, broker/dealers, and advisors ...