Michelle is Lifehacker's Associate Tech Editor, and has been reviewing games, laptops, phones, and more for over 10 years. She is based in New York City and holds a master's degree from NYU. “Good.” ...

Amazon is making a major change to its customer review system. The company announced today that it is rolling out AI-generated customer review highlights. This does not mean AI is writing reviews on ...

Valve is updating its User Review system to prioritize relevant reviews that "best help players make a purchase decision about the game." Valve calls it the 'Helpfulness System,' designed to push ...

There are two ways I work out whether a game is for me or not. First, I check critic reviews, especially from critics I respect and whose tastes align with my own. Then I check the Steam reviews. I ...

Most consumers enjoy giving their 2 cents. However, as a business owner, I find that most customers prefer to put time and effort into writing a review versus providing any other form of feedback.

Somebody once told me that a customer who had an issue—but had their problem resolved—is a more valuable reference than a customer who’s had a perfect experience end-to-end. Our brains are hardwired ...

Headphones quickly get very expensive depending on which ones you buy, but users agree that these popular brands are all overpriced.

Last week, Epic finally added a user review system to its PC Game Store, nearly 3.5 years after the service’s initial launch. The first set of public ratings produced by that system is now live for ...

Google seems to be showing photos from reviews from actual users in the Google Shopping product image carousel. So when you click on a product listing and then swipe through the images, you may see ...