Safety, like other aspects of business, is dependent on the performance of workers. It has been said that performance is equal to ability X motivation (P=AM). Not so many years ago, the word ...

Tony Jeton Selimi's "A Path to Excellence" captures hearts and minds, winning the 2023 Hearten Book Award for its uplifting and inspirational guidance. It gives you valuable insights into the science ...

The contact center is more than just a source for building customer satisfaction. It can be a mighty strategic weapon in the battle to increase market share, penetrate new markets, boost sales, and ...

In the world of sports, the path to success is often riddled with obstacles, setbacks, and moments of doubt. However, it is through the relentless pursuit of excellence and the unwavering ...