The Government has today published its independent review into mental health conditions, ADHD and autism. It found that ...

From today the Parliamentary and Health Service Ombudsman will be known as the Public Service Ombudsman. But it’s not just a new name. The name itself speaks to something I've believed in throughout ...

Our five-year strategy marks an exciting new chapter for our organisation. Built around three priorities - driving public service improvement, improving the user experience, and raising awareness and ...

ADHD (attention deficit hyperactivity disorder) and autism affect how people think, learn and experience the world. Getting a diagnosis and the right support can make a huge difference to someone's ...

Rebecca Hilsenrath has been appointed interim Parliamentary and Health Service Ombudsman. Rebecca’s appointment follows the departure of Rob Behrens whose seven-year tenure ended in March 2024.

Accessible communication means information and support that people can understand and use, whether that is British Sign Language (BSL) interpreting, large print, Easy Read formats or other reasonable ...

We are the Public Service Ombudsman 2,505 Total number of complaints received in 2024 to 2025 ...

Feedback and complaints provide an opportunity to identify learning and improve the care or service you and your team provide. Listening and acting on patient feedback and good complaint handling can ...

If you need help or have any questions or feedback on the UK Central Government Complaint Standards materials, please contact the Ombudsman’s Liaison Team ...

Thank you for your feedback. [HIDDEN] Please provide some further comments on how you found this page helpful. Help us improve www.ombudsman.org.uk.

This one-year strategy will provide the foundations for our approach in the long-term that will be developed when a new Ombudsman is appointed. As part of the planning for this strategy we engaged ...

Is the information on this page useful? Is the information on this page useful?