AI-powered vehicle scanners at select car rental companies are leading to false damage claims against customers, sometimes resulting in significant repair bills. These scanners can miss pre-existing ...

A few weeks ago, we wrote about a Hertz customer in Atlanta who rented their vehicle from a location that used an AI-powered scanner for inspections. Their story of being charged $440 for a small ...

Car rental giant Hertz is facing some blowback as customers report that its "AI-powered" vehicle scanner charges them hundreds of dollars for tiny cosmetic dings. Earlier this summer, a Hertz customer ...

Car rental company Hertz has begun using artificial intelligence scanners to inspect vehicles upon return for damage, and in the case of at least one renter, the technology may have gone too far. One ...

With artificial intelligence (AI) becoming more prevalent across various companies, Hertz has also spread its wings in that realm. For a lot of people, AI has plenty of benefits, but it isn’t perfect.

The massive claims by Evolv Technology regarding its AI scanner capabilities caught up to them thanks to the help of the UK's British Broadcasting Company (BBC) that the US Federal Trade Commission ...