As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

(CX) and consumer behaviour. In 2025 AI went mainstream, but customers stayed stubbornly human, says Liezel Jonkheid, ...

Amazon tests Shop Direct, pulling product listings from other retailers without consent, highlighting data scraping issues.

ROBLOX is now beginning to launch a mandatory age-check scheme for all users around the world. If players of the hit game don ...

After falling over on icy pavements last winter, our beauty editor Laura Mulley bought these nifty winter accessories – and ...

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Oxylabs requires more technical expertise than other proxy services, but its data collection tools are unmatched in the space ...

Working from home is much more commonplace nowadays than it was ten years ago. When I first started researching work at ...

Amazon is taking Alexa beyond a voice assistant with the launch of browser interface Alexa.com where users can upload files ...

From creating new categories of skill sets to reshaping how work is structured, AI will enter a new phase of adoption at the ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Competition among retailers for a slice of the $129 billion U.S. beauty and personal care market is fiercer than ever due to the ease of e-commerce and the advice shoppers seek on social media ...