The 25th anniversary of 9/11 is a fitting time to remind business leaders about the crisis communications and crisis management lessons from the terrorist attacks.

AI has the potential to create a crisis for companies. It can also provide the tools to help executives prevent and manage a ...

Pandemic, natural disasters, economic shock—as recent history has shown, trouble never travels alone. Concurrent and cascading crises have reaffirmed the need for organizations to embed crisis ...

PM on a holiday. The smartphone of a branch manager at a company that operates several home-visit nursing care offices in a ...

A crisis management plan (CMP) outlines how an organization should respond to a critical situation that if left unaddressed, could negatively affect its profitability, reputation or ability to operate ...

Guidance for in-house counsel on helping their organizations prepare for and manage a crisis, including the main steps in crisis management before, during, and after a crisis, the components of a ...

Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...

In business, crisis isn’t a matter of if—it’s when. And when it hits, your team isn’t looking for perfection. They’re looking for presence. They’re looking for a leader who is going to provide clarity ...

If the events of the past weeks, indeed the past four years, have demonstrated anything, it’s that crisis management is needed more than ever. Unfortunately, they’ve also shown that unless we face up ...

The closer relationship is intended to let clients retain the decisions that belong to them while MedAire carries more of the operational burden of bringing the right support around their people,” ...

In 1986, I founded the USC Center for Crisis Management (CM). From its very beginning, I had a number of graduate students conduct interviews with as many executives with whom we could talk in order ...

Following high-profile sexual assault allegations at Cornell University involving fraternity life and substance abuse, ...