Jackson Hewitt Online offers transparent, flat-fee pricing at $25 for federal and state returns but is lacking in features, ...

TaxAct is a solid choice for DIY tax software especially if you want access to tax professionals and live expert support. However, we found its pricing structure a bit confusing.

UserTesting, a provider of customer insights, has acquired User Interviews, providers of a participant recruitment platform for user research, market research, and artificial intelligence training.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

New global customer win underscores authID’s growing leadership in workforce verification and the urgent need for ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

AI may not be responsible for most layoffs to date, but workers will increasingly need to defend their jobs in terms that ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Anthony Enzor-DeMeo says he thinks there’s room for another browser, even an AI browser — as long as you can trust it. Anthony Enzor-DeMeo says he thinks there’s room for another browser, even an AI ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

Wild Card Weekend is almost here and we have Matt Harmon and Joel Smyth here to get you ready. The two preview each game and ...