Meta, the parent company of Facebook and Instagram, has hired away Salesforce’s head of AI to run a new product group ...

Siri’s AI struggles continue as Apple reportedly plans a 2026 release for its revamped assistant, aiming to rival Gemini Live ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...

Whether it’s reducing human intervention or enabling creativity, AI’s true potential lies in being grounded in accurate, ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

Cyber Week sales of over $300 billion will account for 23% of holiday 2024 purchases. The post Salesforce: AI will drive $61 ...

Salesforce, UIB, Uniphore, and Yellow.ai. "The convergence of generative AI and conversational AI has ushered in a new era of possibilities for AI agent platforms," said Jim Lundy, Aragon Research CEO ...

Salesforce has announced the general availability of its conversational AI assistant along with a library of pre-programmed ‘Actions’ to help sellers benefit from conversational AI in Sales Cloud.

In May, Salesforce's shares dropped the most since 2008, largely because investors feared the enterprise giant had missed out on AI boom, according to a report by the TechCrunch. Enditem Follow ...