The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...
As regulators tighten rules and customers become more privacy-aware, BPOs are under pressure to do more than just “secure” ...
Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...
Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...
AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.
19hon MSNOpinion
Is the era of salaried jobs ending? Here is why investor Saurabh Mukherjea tells students to focus on AI-resistant skills
India’s white-collar job boom is over. What once grew at 11% a year is now barely 1%, warns Saurabh Mukherjea, founder of ...
A new CT Transit service center in downtown New Haven promises to make things better for bus riders and for Connecticut ...
A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...
Sophie Live evolves remote visual assistance from human-only video support to intelligent-first service, using proprietary Visual AI models to assist service agents and improve outcomes with every ...
Numbers don’t lie: a single interactive agent can equal the performance of 15 operators, with a total cost estimated at ...
U.S. District Judge Henry Wingate is set to have a hearing regarding another potential water rate increase for Jackson ...
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