CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Unanet is continuing to deliver on its promise to solve real business challenges for our customers,” said Steve Karp, Chief Innovation Officer, Unanet. “In addition to helping customers across the ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

Bill Ackman of Pershing Square Capital Management and Andreas Halvorsen of Viking Global Investors are two billionaires worth ...

Each business varies from the other in terms of its processes and customer relationship. And with the need to manage these ...

Shares of cloud-data warehousing stock Snowflake were significantly pared down in the third quarter in favor of an ...