Introduction Monitoring hospital mortality rates is widely recommended. However, the number of preventable deaths remains uncertain with estimates in England ranging from 840 to 40 000 per year, these ...

Efforts to ensure effective participation of patients in healthcare are called by many names—patient centredness, patient engagement, patient experience. Improvement initiatives in this domain often ...

Correspondence to Dr Jocelyn A Srigley, Department of Medicine, McMaster University, 711 Concession Street, M1-Room 8, Hamilton, ON, Canada, L8V 1C3; srigley{at}hhsc.ca Background The Hawthorne effect ...

Centre for Clinical Psychology & Healthcare Research, University of Northumbria at Newcastle, Kielder House, Coach Lane Campus, Benton, Newcastle upon Tyne NE7 7XA, UK The importance of good ...

3 General Surgery, VA Greater Los Angeles Healthcare System, Los Angeles, California, USA Correspondence to Dr Greg D Sacks, Surgery, David Geffen School of Medicine, University of California Los ...

1 UT - Memorial Hermann Center for Healthcare Quality & Safety, University of Texas School of Biomedical Informatics at Houston, Texas, USA 2 Houston VA Health Services Research and Development Center ...

Background Patient complaints are associated with adverse events and malpractice claims but underused in patient safety improvement. Objective To systematically evaluate the use of patient complaint ...

Correspondence to Dr Thomas H Payne, UW Medicine Information Technology Services, Box 359968, 325 Ninth Ave, Seattle, WA 98104-2499, USA; tpayne{at}u.washington.edu I have several reactions to this ...

3 Nursing Research Institute, St. Vincent's & Mater Health Sydney and Australian Catholic University, Darlinghurst, New South Wales, Australia 4 Faculty of Pharmacy, Sydney, New South Wales, Australia ...

Correspondence to Dr Cecilia Vindrola-Padros, Department of Applied Health Research, University College London, 1-19 Torrington Place, London WC1E 7HB, UK; c.vindrola{at}ucl.ac.uk The use of embedded ...

1 Houston Veterans Affairs Center for Innovations in Quality, Effectiveness and Safety, Michael E. DeBakey Veterans Affairs Medical Center and the Section of Health Services Research, Department of ...