In three of four categories, 60% of shops that updated their surveys in the past 12 months raised rates, NABR data shows.

Clearing personal data and parts cart storage, two newer total-loss charges, are paid 37% and 33% of the time.

Odessa shop owner Gilbert Ramirez says turning good ideas into lasting processes takes trust, team buy-in, and daily ...

April White of White's Collision Service explains why her Oregon shops help customers file claims on the spot.

Cox Automotive cut its year-end Manheim index forecast to a 0.2% gain after third-quarter depreciation outpaced seasonal ...

Ford job aid lists what triggers ADAS calibration. A new Ford Motor Co. ADAS Job Aid is now on OEM1Stop, a reference listing ...

Tilzer on scaling lessons, customer lifetime value, and why collision shops should look at mechanical and glass.

ADAS on newer vehicles, along with sensors and other onboard electronics, require more parts, more highly trained technicians, and added scans and calibrations, raising ADAS repair costs, according to ...

Most claim avoiders' latest skipped claim involved car insurance, and 84% of Gen Z policyholders have passed on one.