Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.

Luware, a provider of Microsoft-native customer service solutions, today introduced the Luware NimbusOne client for its contact center platform Luware Nimbus. Luware also announced that Microsoft has ...

Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from proof of concept to enterprise-wide deployment. Join CRM Magazine and a ...

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...

Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...

The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...

Companies today have more data, more sophisticated technology, and more ways to optimize commerce than ever before. So why is profitable growth getting harder? One reason is that the context ...

Typeface today released the next generation of its Orchestration Engine, advancing Arc Graph for brand intelligence, Arc Fabric for orchestration, and Arc Loop for closed-loop performance. Together, ...

Consumer intelligence company NIQ today launched TDLinx Audiences, a suite of local audiences enabling marketers to reach consumers based on their proximity to specific retailers, retail banners, and ...

Artificial intelligence isn't just automating tasks, it's giving companies a virtual playground to see what would happen if they modify the customer experience without facing real-world consequences.

Yelp has integrated GPT-Live-1, OpenAI's latest voice model featuring a full-duplex voice architecture, which enables conversations to include natural pauses, interruptions, and overlapping speech, ...