Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.
Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...
An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...
The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...
Companies today have more data, more sophisticated technology, and more ways to optimize commerce than ever before. So why is profitable growth getting harder? One reason is that the context ...
Liferay, a provider of digital experience platforms (DXPs), today launched the Liferay Content Marketing Platform (CMP), which gives marketing teams a unified place to plan campaign content, ...
Typeface today released the next generation of its Orchestration Engine, advancing Arc Graph for brand intelligence, Arc Fabric for orchestration, and Arc Loop for closed-loop performance. Together, ...
A while back, the head of customer experience at a consumer lender told us he thought his lender's phone system had broken because call center volume had dropped to practically zero. Nothing was ...
LAS VEGAS --- Though many companies have already adopted artificial intelligence, the biggest growth for the technology and benefits for users remain in the future, Scott Cravata, Genesys chief ...
Columbia Bank prides itself on being "the business bank of choice" and "the easiest bank to do business with." Those concepts were challenged when the Tacoma, Wash.-based bank bought Pacific Premier ...
Workforce management (WFM) and workforce engagement management (WEM) solutions are transforming faster than ever. Technological innovation, shifting employee expectations, and business pressures are ...
ZoomInfo, a go-to-market platform provider, has updated ZoomInfo MCP on >Salesforce's AgentExchange, helping users reach ZoomInfo's verified GTM data directly inside Slack AI. The integration connects ...
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