This year, enterprise communications professionals will be figuring out how to augment the human workforce while also ...
From a marketing and adoption standpoint, humanizing AI agents can lower the barrier to first use. Karina Tymchenko, founder of digital marketing firm Brandualist, says vendors often see higher ...
In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...
Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...
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