This year, enterprise communications professionals will be figuring out how to augment the human workforce while also ...

From a marketing and adoption standpoint, humanizing AI agents can lower the barrier to first use. Karina Tymchenko, founder of digital marketing firm Brandualist, says vendors often see higher ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

Measuring AI agent ROI is not necessarily straightforward, however, because it can be difficult to link AI agent performance directly to decreased costs or increased revenue. Some AI agent benefits ...

Confluent’s data-streaming platform helps data engineers move data that flows continuously – such as payments, orders and activity on a website – between databases, data lakes and AI systems. It also ...

Even as many organizations continue shifting communications and contact center functions to the cloud, a large portion of the market remains on-premises. No Jitter spoke with Omdia’s Brent Kelly, a ...

Self-service with AI tools is a common use case, particularly for simple, easily automated inquires – account balance, shipping updates, etc. Enterprises enjoy a financial upside from self-service ...

About a decade ago, I used to regularly get asked if Cisco was done with Webex. There was a persistent notion that Webex was a liability for Cisco, and that the company would likely sell or spin out ...

Defining what AI should decide — and when humans must intervene — is becoming a cornerstone of responsible automation and compliance strategy across customer operations. As agentic AI becomes more ...