The Government has today published its independent review into mental health conditions, ADHD and autism. It found that ...

The UK Central Government (UKCG) Complaint Standards set out how all organisations providing central government services should approach complaint handling. The Complaint Standards will support ...

In this report, we look at some of the accessible communication complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard. Report a ...

In 2018, City and Hackney GP Confederation provided funding for 10 self-selected GP practices to pilot using a dedicated online patient feedback platform to gather patient feedback about their ...

recognises them as important insight into how to improve services creates a positive experience by making it easy for service users to make a complaint gives colleagues the freedom to resolve issues ...

The panel meets monthly to scrutinise a range of formal complaints logged within the Trust, and review any resulting actions and procedural changes. It helps keep up the momentum on learning from ...

Complainants had expressed frustration at how long it took the Trust to respond to complaints and said the written responses they received sometimes felt cold and defensive. Staff also expressed ...

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Find out how we deal with complaints. Putting things right What happens if we uphold a complaint about an organisation. Our Clinical Standard How we use our Clinical Standard when we are dealing with ...

From today the Parliamentary and Health Service Ombudsman will be known as the Public Service Ombudsman. But it’s not just a new name. The name itself speaks to something I've believed in throughout ...