Contact center agents can often be the deciding factor in determining how customers view your business. They must routinely provide answers to questions about products, services, and policies. Perhaps ...

Driven by technological advancements and changing consumer expectations, the mortgage lending industry is in the midst of significant transformation. In this highly-competitive market, mortgage ...

The past decade has seen enormous advances in business communications technology. New features and capabilities have reshaped the way companies operate. From the rapid adoption of cloud-based ...

Customer expectations have risen dramatically. According to a recent study by Deloitte, companies that lead in service innovation achieve 57% more of their strategic goals than less advanced ...

In today’s fast-paced legal environment, staying ahead of the competition requires not only expertise in the law but also leveraging cutting-edge technology to optimize client interactions and ...

For small businesses, attracting new customers with a limited budget can be… tricky. Every penny spent on marketing must be worth it, and you need to know that you’ll get a return on your investment.

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

Experience effortless productivity with the #1 business communications platform. AI-powered calls, messages, and meetings unified across wherever work happens. Now including AI Assistant features in ...

Also known as a webinar, a web conference is basically an online presentation or event. It can be a professor giving a lecture or a company providing a quarterly business-wide update. There’s audio ...

During times of economic uncertainty, businesses struggle to balance productivity with aggressive cost-cutting measures. In recent years, investments in advanced technology have been a common solution ...

Why is this technology evolving so rapidly? It’s because of the benefits it provides. Revenue intelligence empowers sales, marketing, and service teams with holistic access to critical data throughout ...

If you attend or host a lot of meetings at work, you’ve probably come across a huge variety in terms of the quality of those meetings. Luckily, it’s pretty easy to improve your overall meeting culture ...