Picture a supervisor with a headset on and a coffee going cold, scrubbing through a recording from three weeks ago at double ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Observe.AI has a blunt shorthand for how quality assurance used to work: "QA on 2% of calls." It's a vendor line, sure, but ...

Oracle has sharply underperformed in 2024, but recent results and a valuation reset present a compelling long opportunity.

Netcall said FY 2026 marked another step in its transition from a software vendor with a mix of maintenance and services revenue to a more recurring cloud business. The company said recurring revenue ...

This article examines the application of Agentforce Voice solutions within CRM environments, with particular emphasis on AI integration, conversational intelligence, customer-data orchestration, ...

Explore the top 10 AI knowledge management systems for contact centers in 2026, including KMS Lighthouse, eGain, ServiceNow, Shelf, Zendesk and more.

Do you have a keen sense of people and the desire to help drive the strategic and tactical direction of a sales team? If so, we encourage you to join our industry-leading team. Davidson's is a 90 ...

Software stocks bounced back from their AI-driven sell-off, while chip stocks cooled after a massive first-half run.

To quote George Santayana, “Those who cannot remember the past are condemned to repeat it.” So why does it so often feel like Big Tech has such a short memory? The latest hiccup comes from Meta. In ...

Pipedrive and monday sales CRM are full-featured customer relationship management platforms that can improve sales and marketing. Here's how they compare.