A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

Former Lumos customers are facing significant service disruptions and lengthy wait times as their internet and phone services ...

Trust is one of the most important elements in the relationship between a bettor and their sportsbook. It has to exist for people to spend their hard-earned money on a platform, otherwise they’ll move ...

What Taxpayers Should Know About How Internal Staffing Shifts May Affect IRS Processing and Responsiveness LOS ANGELES, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — The Internal Revenue ...

Shared memory is a state where every AI agent in a system draws from the same evolving understanding of a task, issue, or ...

Fraud and disputed transactions are banks’ toughest loyalty test, says Steve Durney, VP Partnerships & Alliances at Quavo, ...

Lead photo: Grainger signage outside of the Orange County Convention Center in Orlando, FL, host to the 2024 Grainger Show. (All photos by Mike Hockett/MDM) I was happy to attend Grainger’s biennial ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The current era of efficiency and optimization has ushered in AI assistants and automation to help get the job done faster. While these tools undoubtedly accelerate performance, companies should not ...

View post: Amazon is selling $90 Reebok tennis shoes that go with any outfit for as low as $43 AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it ...

Spectrum, which Charter Communications (CHTR) operates, has been on a downward spiral over the past few years as the cord-cutting trend, which involves consumers ditching cable services for streaming ...