Lean-AI integrates AI’s predictive and adaptive power with the discipline of Lean methodologies—removing waste, increasing ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

For CFOs, integrating a technology like agentic AI into how their teams operate means transforming their role from ...

Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...

Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

The company introduced a new initiative, Visa Intelligent Commerce, at the product drop that allows developers involved in ...

Visa kicked off its Global Product Drop by sharing how the combination of AI and digital commerce will mark a significant shift in the way consumers discover ... Unveiled today, Visa and Klarna are ...

Duolingo has reduced its contract workforce as it implements a new company-wide AI-first strategy, mandating AI tool usage ...

Language learning platform Duolingo has announced plans to go "AI-First," a strategy that will integrate ... "When there's a shift this big, the worst thing you can do is wait." ...