Across Nigeria and Ghana, gift cards have become more than just digital vouchers. For many users, they represent stored value ...

For any service company that bills on a recurring basis, a key variable is the rate of churn: How many customers cancel? In many competitive industries, churn can be substantial—some wireless carriers ...

Is your brand costing you sales? Our 45-second diagnostic identifies if your visual identity is helping or hindering your commercial growth. Every day, thousands of customers are choosing your ...

Make your processes visible to customers and your customers visible to employees. by Ryan W. Buell Barclays Bank installed the world’s first successful automated teller machine to much fanfare in June ...