He says the capabilities of AI chatbots are overhyped, but anticipates dramatic tech advances that will change the workplace ...

Two years ago, OpenAI released ChatGPT to mass fanfare. Suddenly it seemed that a future straight out of science fiction was ...

Marc Benioff, CEO of American cloud computing software firm Salesforce believes the future of artificial intelligence lies in ...

AI could soon not only mimic our personality, but go out and act on our behalf. There are some things we need to sort out ...

Over the last several years, Salesforce CEO Marc Benioff said we've all "got drunk on the ChatGPT Kool-Aid" but AI is more ...

That in mind, a human customer service agent may be able to ask their AI agent what product to recommend to a shopper when ...

Despite the popularity of artificial intelligence-powered chatbots, one tech leader says the future of AI advancement is in ...

We can deliberately manage AI agents to get the most from them instead of letting them take control of us. Here are 4 ways to ...

The Agentforce Testing Center consists of tools that can help enterprise users test and observe agents before deploying them ...

Salesforce CEO Marc Benioff predicts the future of AI will focus on autonomous agents rather than large language models, ...

Salesforce announced Testing Center, a platform that lets enterprises test AI agents responses without touching sensitive information.

Salesforce’s research highlights declining consumer trust and growing opportunities for AI agents. Transparency and ...