Industry experts say conversational marketing is unexpendable to the current customer experience (CX). It helps retain ...

Thanksgiving weekend has long been seen as the traditional start to the most important sales period for retailers, and so far ...

We recently compiled a list of the 15 Buzzing AI Stocks Making Headlines. In this article, we are going to take a look at ...

Agentforce is how humans with AI drive customer success together, equips organisations with autonomous agents that boost ...

The Customer Relationship Management (CRM) industry has evolved significantly in recent years, driven by the integration of ...

Abhishek Das is a distinguished software engineering leader with over 12 years of experience in designing and implementing ...

The Federal Trade Commission is scrutinizing its cloud computing business and its dominance in artificial intelligence.

The Dow Jones is up around 20% YTD, and has outrun its own 200-day Exponential Moving Average (EMA), currently rising into 40 ...

The plan is to use AI to streamline the interconnection application process that’s currently painfully slow. The delay is ...

South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

We can deliberately manage AI agents to get the most from them instead of letting them take control of us. Here are 4 ways to ...

Fortunately, Microsoft does not use data from Microsoft 365 apps like Word and Excel to train AI models. Doing so could be ...