Picture a supervisor with a headset on and a coffee going cold, scrubbing through a recording from three weeks ago at double ...

Salesforce is expensive' and 'We aren't using it effectively.' These two are the most common consultations I've received over ...

MainpointsSalesforce's acquisition of Listen Labs represents a natural extension of its AI strategy. Salesforce has agreed to ...

You may need to change the mechanism that connects Salesforce to your phone system.The reason is the retirement of Open ...

Spread the loveSales teams today are more dynamic than ever. With the right tools at your disposal, you can boost productivity, enhance communication, and ultimately close more deals. Finding the best ...

Spread the loveIntroduction Solopreneurs wear many hats. You’re not just the boss; you’re the marketer, the accountant, and often even the customer service rep. It can be overwhelming at times.

Luware Nimbus is Luware’s cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has ...

FICO falls 25% as its mortgage monopoly cracks, Tom’s eight new picks, and ...

Amazon AMZN has deepened its custom silicon push by signing a strategic, multi-year intellectual property agreement with Synopsys SNPS, valued at more than $1 billion, to accelera ...