In many small businesses, the owner often starts out as the bookkeeper, the customer-service desk, the IT technician and the person who steps in when a delivery goes wrong. By Linda Saunders, country ...

Salesforce, Inc. (NYSE:CRM) is one of the stocks Jim Cramer discussed, along with the tech battleground. Cramer noted that he loved the company’s recent quarter, as he remarked: “Second is Salesforce… ...

The Internal Revenue Service (IRS) is implementing a Salesforce artificial intelligence (AI) agent program across multiple divisions in the wake of a mass workforce reduction earlier this year, ...

Salesforce failed to address the massive wave of OAuth breaches at its Dreamforce conference, but securing third-party authentication is paramount for the agentic future it seeks. Salesforce’s 2025 ...

Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...

Let's paint a picture: It's a busy night at your restaurant. Mobile orders are flying in, the drive-thru line is wrapped around the building, and suddenly you're running low on a core ingredient.

Automotive manufacturing giant Stellantis has confirmed that attackers stole some of its North American customers' data after gaining access to a third-party service provider's platform. Stellantis is ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

Salesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs, As AI Takes Over Your email has been sent Marc Benioff discusses AI on The Logan Bartlett Show. (Image source: The Logan Bartlett Show YouTube) ...