U.S. Rep. Dan Newhouse blasted the firing of the U.S. Department of Agriculture’s top executive in Washington state for ag loans, disaster relief and other programs, as a shortsighted “mistake.” Jon ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Rep. Scott Perry’s most likely 2026 opponent is calling on him to apologize after Perry said Democrats “hate the military” and only serve in the armed forces for political clout. Perry, the Republican ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps. Related Articles Asking Eric: I texted him many useful tips and never got a word of thanks ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

PITTSBURGH — State Representative Abigail Salisbury is calling out Duquesne Light, saying the company is avoiding its own customers. Duquesne Light was scheduled to attend a special committee meeting ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Esme Murphy, a reporter and Sunday morning anchor for WCCO-TV, has been a member of the WCCO-TV staff since December 1990. She is also a weekend talk show host on WCCO Radio. Born and raised in New ...

Months after the U.S. Forest Service cut thousands of positions nationwide, including 16 workers on the White River National Forest, Colorado’s congressional delegation is concerned that many of those ...

Becoming an Accredited Customer Service Representative (ACSR) in the insurance industry can be an excellent career choice, especially for individuals who have a passion for helping people. At first ...

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. When we fill these roles, we want to find ...