Plume Design, Inc. ("Plume"), the leader in intelligent services for ISPs serving connected homes and small businesses, today ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

As regulators tighten rules and customers become more privacy-aware, BPOs are under pressure to do more than just “secure” ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Working from home is much more commonplace nowadays than it was ten years ago. When I first started researching work at ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information, and the notes ...

Across the globe, pioneering organizations are harnessing the power of AI and agents to enable smarter, faster decisions, and take action to deliver meaningful business outcomes. The rise of AI and ...

LOS ANGELES – The Philippines’ booming business process outsourcing (BPO) sector – a key pillar of the country’s economy – faces renewed uncertainty as US lawmakers push measures to restrict the ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...