TTEC launches a Cairo customer experience operation for Volkswagen Group UK under a seven-year deal, adding to its ...

Philippine BPO firms are moving into provincial cities in the Visayas and Mindanao as Metro Manila wages and hiring ...

U.S. managers are offering higher-than-planned salaries, and 72% are raising pay for AI skills, Robert Half's 2027 Salary ...

Jamaica is weighing jail time for people who supply lead sheets to lottery scammers. Justice Minister Delroy Chuck says some ...

More than 281,000 legal immigrants in nine states and D.C. are set to lose Medicaid in October as the first One Big Beautiful ...

Calviks signs a binding deal to buy 70% of Norwegian staffing firm Safe Bemanning, valued at about $5.2 million, to grow its ...

U.S. employers added just 29,000 jobs in September as unemployment held at 4.2%, while revisions cut 60,000 jobs from July ...

The ISG Index shows Q3 outsourcing contract value hit a record $52.5 billion, up 63%, as AI infrastructure spending more than doubled and BPO grew 12%.

Half of firms in a Bessemer and Bain survey have cut or plan to cut staff due to healthcare AI, with billing and claims teams ...

Amalga Group CEO Jens Erik Gould says nearshore BPO providers must move from task execution to judgment, using frontline ...

One Point One Solutions lifts its stake in OPO Tech Lab to 62.75% by converting a ₹25.82 crore ($3.1 million) liability into ...

Sanderson acquires Nicoll Curtin's operations in the U.K., Ireland, Switzerland, Serbia, Singapore and the Philippines to ...