Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.
Luware, a provider of Microsoft-native customer service solutions, today introduced the Luware NimbusOne client for its contact center platform Luware Nimbus. Luware also announced that Microsoft has ...
Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from proof of concept to enterprise-wide deployment. Join CRM Magazine and a ...
An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...
Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...
Companies today have more data, more sophisticated technology, and more ways to optimize commerce than ever before. So why is profitable growth getting harder? One reason is that the context ...
Liferay, a provider of digital experience platforms (DXPs), today launched the Liferay Content Marketing Platform (CMP), which gives marketing teams a unified place to plan campaign content, ...
Typeface today released the next generation of its Orchestration Engine, advancing Arc Graph for brand intelligence, Arc Fabric for orchestration, and Arc Loop for closed-loop performance. Together, ...
Demandbase has launched Mojo, an agentic artificial intelligence marketing solution in which agents carry B2B context across campaigns and systems and turn it into action teams can trust. Mojo ...
A loyal customer has been with you for three years. He's a largely predictable customer, renewing every cycle with few questions and no friction. He's attended quarterly business reviews (QBRs), and ...
Talkdesk today launched Talkdesk for Stores, bringing the physical store into the connected customer journey. With Talkdesk for Stores, store associates can have the same customer context that powers ...
Every few months, a new wave of artificial intelligence tools arrives with a quiet implication: Maybe you don't need your CRM anymore. That hasn't actually been true in practice, and now the two ...
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