The Government has today published its independent review into mental health conditions, ADHD and autism. It found that ...

From today the Parliamentary and Health Service Ombudsman will be known as the Public Service Ombudsman. But it’s not just a new name. The name itself speaks to something I've believed in throughout ...

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The UK Central Government (UKCG) Complaint Standards set out how all organisations providing central government services should approach complaint handling. The Complaint Standards will support ...

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An effective complaint handling system makes sure staff take a thorough, proportionate and balanced look into the issues raised in a complaint. It gives people fair and open answers to their questions ...

Effective complaint handling promotes a culture that is open and accountable when things go wrong. Senior leaders create an environment where everyone is supported and empowered to act on learning, ...

An effective complaints system goes out of its way to create a positive environment in which complaints are welcomed and resolved at the earliest opportunity. People know how to complain and can do ...

An effective complaint handling system enables staff to give a fair and balanced account of what happened and the conclusions they have reached. Organisations openly identify instances when things ...

In this report, we look at some of the accessible communication complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard. Report a ...