The Government has today published its independent review into mental health conditions, ADHD and autism. It found that ...

People with disabilities are being let down by public services due to poor or inaccessible communications, the Parliamentary and Health Service Ombudsman (PHSO) has warned. The Ombudsman said ...

Families, friends and carers play a crucial role in supporting people at the end of life. To do this effectively, they need to receive clear and timely communication. They need to be adequately ...

Donna Ockenden has published her review into Nottingham University Hospitals NHS trust. Commenting on the report, Parliamentary and Health Service Ombudsman Paula Sussex said: “This report adds to an ...

Effective communication is a critical tool in preventing harm. This has been highlighted in a case where a child was left bleeding and in severe pain after being wrongly prescribed a vaginal pessary ...

Welcome to the latest edition of my blog series, Prioritising Patient Safety. This edition feels like a particularly significant one to share with you. We recently launched our new five-year strategy.

This short paper shares insights from senior leaders at NHS trusts across England on how they handle complaints, what complaints reveal and how they use that learning to make improvements. The ...

NHS commissioned services should operate fairly, transparently and with clear clinical rationale, the Parliamentary and Health Service Ombudsman (PHSO) has said following an investigation which found ...

A knife attack might have been prevented if the perpetrator had received better mental health care, an investigation by England’s Health Ombudsman has found. In November 2020, a 31-year-old man ...

The Parliamentary and Health Service Ombudsman (PHSO) has launched its new five-year strategy, marking a renewed commitment to delivering fair and impartial justice for individuals and a greater focus ...

Hospital staff used a teenage boy to tell his Deaf mother that her father might die that day, an investigation by England’s Health Ombudsman has found. The boy’s grandfather, Alan Graham, 75, was born ...