Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …
What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include …
Top 10 Social Media Trends Dominating 2025 - CMSWire.com
Oct 17, 2024 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving deep …
CX Summit Boston 2025 - cmswire.com
The CX Summit 2025 - Global Digital Client Journey Transformation & Customer Experience - will take place from May 7-8, 2025, in Boston. This summit gathers industry leaders, decision …
A Look at 24 Enterprise Digital Asset Management Solutions
Nov 14, 2024 · View all 5. Bynder. Bynder, another DAM "leader" named by Forrester, aims to provide a central storage point for digital assets. It leverages AWS global services to enable …
Digital Customer Experience in 2024: AI-Driven Trends and Insights
Jan 23, 2024 · The Gist. DCX as a top priority: 81% of businesses consider digital customer experience extremely or very important, recognizing its critical role in overall business …
What Do Customer Experience Teams Actually Look Like?
Apr 23, 2024 · The Gist. CX team meaning. CX teams are specialized groups dedicated to managing and enhancing customer experience through various functions like analytics, design …
CMS vs. DMS: Understanding the Key Differences - CMSWire.com
Jan 14, 2021 · The IDC projected in a 2020 report that enterprise data will grow at a 42.2% annual rate over the next two years.. Enterprises have many software systems that manage this data. …
Microsoft's Contact Center Play: An Industry Shakeup?
Jul 18, 2024 · The Gist. Advanced integration. Microsoft Dynamics 365 streamlines CRM and customer interactions for heightened efficiency. AI-first approach. Built-in AI enhances every …
Predictive Analytics: Forecasting a Loyal Future - CMSWire.com
Oct 12, 2023 · The Gist. Defining analytics. Predictive analytics use data and AI to forecast outcomes, growing rapidly in market value. Recommendation power. Predictive analytics …